All EMSA products are subject to a legal warranty of two years. The guarantee of the various EMSA products varies between two, five, ten and 30 years. Please take the guarantee from the respective product detail pages on this website and observe the following guarantee conditions.
Terms and conditions of guarantee
As part of our high perception of quality, EMSA products are manufactured with the greatest care and attention. EMSA guarantees top quality of EMSA products with a manufacturer's guarantee under the following terms and conditions, the term of which is stated in relation to each product.
In the event of a guarantee claim, please contact the EMSA dealer from whom you purchased the product. Should this not be possible, guarantee claims may also be made to EMSA. In this case, the product and the original purchase receipt from the EMSA dealer must be sent carriage paid to the address below along with a written description of the defect. The transport risk for this dispatch shall be borne by the customer.
The guarantee term commences upon the first new purchase of the product from an EMSA dealer. The guarantee period shall not recommence upon a resale of the product. The guarantee period shall not be extended or renewed as a result of guarantee services, nor shall statutory guarantee claims result from guarantee services.
If the content of the guarantee is not specifically stated, EMSA shall grant a guarantee for the scope described below.
Making a guarantee claim against EMSA is conditional upon the customer only having used EMSA spare parts when exchanging parts/making a repair or as part of any upgrade, and that these parts are properly installed. All guarantee claims shall be invalidated if third-party products are used.
At our discretion, we shall pay for the following under the guarantee:
- A free repair,
- A free delivery of replacement parts, or
- one credit note for the amount of the purchase price through provision of a code.
The code may be redeemed online with our partner www.haushaltundgarten.de. Shipping costs shall be included in the value of the credit note. The value of the credit note may not be paid in cash.
If internet access is not possible, you may contact EMSA by telephone on the number provided below.
The reimbursement of expenses for removal and installation, inspection, claims following lost earnings and compensation or rescission claims shall be covered to the same extent as further claims for compensation for any kind of losses caused by the product and use thereof.
The guarantee shall only apply in the country in which the product was purchased from an EMSA dealer. This guarantee under these terms and conditions is governed by German law to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG).
Defects or damage the cause of which relates to incorrect operation and to inadequate care or to the use of unsuitable cleaning agents, improper use, damage, impact, effects of frost, improper repair attempts shall not be covered by the guarantee. Proper use is a fundamental precondition for making guarantee claims. Wear parts are expressly excluded from the guarantee.
Statutory rights as Buyer, in particular those arising from the warranty, are not affected by this guarantee.
EMSA GmbH
Grevener Damm 215 - 225
D - 48282 Emsdetten
Telephone: 0 25 72 / 13 - 0
www.emsa.com