Terms and conditions of guarantee

As part of our high perception of quality, EMSA products are manufactured with the greatest care and attention. EMSA guarantees top quality of EMSA products with a manufacturer's guarantee under the following terms and conditions, the term of which is stated in relation to each product.

In the event of a guarantee claim, please contact us or the EMSA dealer from whom you purchased the product. The guarantee term commences upon the first new purchase of the product from an EMSA dealer. The guarantee period shall not recommence upon a resale of the product. The guarantee period shall not be extended or renewed as a result of guarantee services, nor shall statutory guarantee claims result from guarantee services.

If the content of the guarantee is not specifically stated, EMSA shall grant a guarantee for the scope described below.

Making a guarantee claim against EMSA is conditional upon the customer only having used EMSA spare parts when exchanging parts/making a repair or as part of any upgrade, and that these parts are properly installed. All guarantee claims shall be invalidated if third-party products are used.

At our discretion, we shall pay for the following under the guarantee:

A free delivery of replacement parts, or
A free replacement of the product, or
A credit note for the amount of the purchase price through provision of a code with an e-commerce retailer.

Defects or damage the cause of which relates to incorrect operation and to inadequate care or to the use of unsuitable cleaning agents, improper use, damage, impact, effects of frost, improper repair attempts shall not be covered by the guarantee. Proper use is a fundamental precondition for making guarantee claims. Wear parts are expressly excluded from the guarantee.

Statutory rights as Buyer, in particular those arising from the warranty, are not affected by this guarantee.

Further guarantee information PDF – 2.87 MB